Policies

Privacy Policy

Client information is confidential and will not be shared with any third party without client’s written authorization, unless required by law.

Payment Policy

Cash and all major credit cards are accepted forms of payment. We do not accept personal checks. We accept some HSA/FSA Wellness Cards, but as every plan has different requirements/restrictions, it is your responsibility to ensure your plan accepts merchant category code “8099” prior to your appointment. Please bring a back up method of payment if you have not done this.

Please understand that we are a very small business, and last minute cancellations and no-shows are detrimental to our livelihood. Therefore, as of January 1, 2020, new clients scheduling a couples massage or spa session are required to provide valid credit card information to hold their session. You will only be charged in the event of a no-show (full appointment cost). You may use any other acceptable payment method when you attend your appointment. 

Cancellation/No-Show Policy

Your appointment time is reserved especially for you. Please arrive at least 10 minutes prior to your appointment to complete any necessary paperwork, use the facilities and/or get comfortable so your session can start on time.

Late arrival will unfortunately result in a shortened session, but will not reduce the cost of your treatment. If you are more than 15 minutes late for your appointment without calling to notify your therapists, you will be considered a no-show and may not be seen.

Kindly provide at least 24 hours notice if you are not able to keep your appointment. We completely understand that life does not always go according to plan, and this is why one late cancellation is permitted. A second late cancellation will result in a $25/hr fee per scheduled therapist, and a third occurrence will result in a $25/hr fee per scheduled therapist and the requirement to prepay for all future appointments. Four Hand Massages and Couples Massages require two therapists, and therefore the fee for those services is $50/hr.

In addition, if you do not cancel/reschedule and fail to show up for your session, you may be responsible for the full cost of the service for which you were scheduled. Clients who no-show may be required to prepay for future services. Clients with gift certificates who no-show for their appointment will consider their gift certificates redeemed for the value of their scheduled treatment and will be responsible for any remaining balance. Clients with service packages who no-show for their appointment will consider their package redeemed. Clients with series packages who no-show for their appointment will consider one session of their package redeemed.

Sick Policy

In an effort to maintain a healthy environment, we ask that if you are sick (including a cold, fever, flu-like symptoms, etc.) that you reschedule your appointment as soon as possible. Likewise, if your therapist is ill, your appointment will be rescheduled to protect your health.

Conduct Policy

Inappropriate behavior will not be tolerated. Suggestive or offensive comments, regardless of whether they are directed toward the massage therapist, or touching of the massage therapist in an inappropriate manner, will result in immediate termination of the treatment session and the client will not be allowed to return for massages in the future. The full cost of the session will be charged.

Gift Certificate & Package Policy

Gift certificates may be redeemed for any services or products available through Calm Earth Essentials. Should a gift certificate state a specific service rather than an amount, the value of the listed service at the time of purchase can be applied to a different service or product, in whole or in part. Service Packages (multiple services) and Series Packages (multiple sessions) are prepaid services that are redeemable only for the services purchased.

Clients with gift certificates who no-show for their appointment will consider their gift certificates redeemed for the value of their scheduled treatment and will be responsible for any remaining balance. Clients with service packages who no-show for their appointment will consider their package redeemed. Clients with series packages who no-show for their appointment will consider one session of their package redeemed.

Gift certificates, service packages and series packages are not eligible for refunds. They may, however, be transferred to another individual.

If your gift certificate is lost or stolen, contact us as soon as possible – we may be able to issue a replacement in certain circumstances.

Gift certificates comply with the Credit Card Accountability and Disclosure Act of 2009. The full value of a gift certificate expires one year from the date of purchase, which is noted on the certificate. An annual inactivity fee of 25% of the original value will be incurred on the expiration date, regardless of any remaining balance amount, and every year thereafter until the balance is used or reduced to $0. Series and Service Packages expire one (1) year from date of purchase.

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